Privacy policy

PAWELLE Privacy Policy

Last Updated: September 2026

PAWELLE ("we," "us," or "our") operates this website and store to offer you a premium shopping experience for pet accessories. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our store.

Information We Collect

When you visit or shop with us, we may collect the following categories of personal information: contact information such as your name, billing address, shipping address, email address, and phone number; payment information processed securely through Shopify Payments (we do not store your full card details on our servers); order information including products purchased and order history; device and usage information such as IP address and browser type, collected automatically via cookies; and any communications you send us through our contact form, email, or customer support channels.

How We Use Your Information

We use your information to process and fulfill your orders, communicate with you about your order or inquiries, send marketing communications only if you have opted in, improve our website and products, detect and prevent fraud, and comply with legal obligations.

How We Share Your Information

We do not sell your personal information. We may share it with service providers who help us operate our store, including Shopify, payment processors, shipping and fulfillment partners, and review platforms such as Judge.me; with legal authorities when required by law; and in connection with a business transfer such as a merger or sale.

Cookies

We use cookies and similar tracking technologies to operate our store, remember your preferences, and analyze site traffic. You can control cookies through your browser settings.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, opt out of marketing communications at any time, and opt out of the sale or sharing of personal information for targeted advertising where applicable under laws such as the CCPA. To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our store is not directed to children, and we do not knowingly collect personal information from anyone under the age of 16.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at hello@pawelle.com.