Orders & Shipping
How long does shipping take?
Orders are processed within 1-2 business days. Once shipped, delivery typically takes 8-14 business days to arrive within the United States.
Do you ship internationally?
Currently we ship within the United States only. International shipping is coming soon.
Returns
What is your return policy?
Every order comes with a 14-day return window. If you're not completely happy with your purchase, return it for a full refund. See our Refund Policy for full details.
How do I start a return?
Email us at hello@pawelle.com with your order number and reason for return, and we'll send you return instructions.
Product Care
How do I clean my PAWELLE products?
Most accessories can be wiped clean with a damp cloth or rinsed with warm water. Fabric items, like our bath towels, are machine washable on a cold, gentle cycle. Check each product page for specific care instructions.
Are your materials pet-safe?
Yes, all our products are made from pet-safe, non-toxic materials.
Products
Do the electronic toys need batteries?
No. Our interactive toys (like the laser teaser and remote-control car) are USB-rechargeable, with a charging cable included in the box.
What sizes are available?
Sizing varies by product. Check each product page for detailed measurements and size guides.