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PAWELLE Refund Policy
We want you and your pet to be completely happy with your purchase. If you are not satisfied, we're here to help.
14-Day Return Window
You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
How to Start a Return
Email us at hello@pawelle.com with your order number and the reason for your return. We will provide you with return instructions and, where applicable, a return shipping label.
Refunds
Once we receive and inspect your return, we will notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue so we can make it right, at no additional cost to you.
Non-Returnable Items
Gift cards and final sale items are not eligible for return.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Contact Us
If you have any questions about our Refund Policy, please contact us at hello@pawelle.com.
